What is your Warranty?

We stand behind each and every job we build 100%- which is why we offer a one year workmanship guarantee. If there is a defect in workmanship within one year of completion, we will repair the problem. We take pride in our work, just as you take pride in your home. We will make every reasonable effort to ensure you are completely satisfied with the final product.

Will the proposed contract price change once work starts?

The proposed contract price is based on a lump sum agreement for a defined scope of work. As long as all of the conditions stated in the Contract remain unchanged, then the price will not change. However, there are cases when changes must be made, especially if something unexpected arises. If this does happen the Contract will be amended with a Change Order Form. We will discuss with you, and sign off on any change before any work progresses, or before there are any changes to the price.

Can the homeowner purchase their own supplies?

Typically, the contractor will supply all materials and labour needed to complete the job. If this is not the case, it will be outlined in the Renovation Contract or Homeowner Agreement. Allowances are made on some items such as electrical fixtures or plumbing fixtures, as prices and styles vary for these elements.

How long does it take to complete a project?

Because each project is unique, and depending on the scope of work, the timeline can vary greatly. Each job is given a timeline on a case by case basis. All information regarding the timeline of a project will be discussed and detailed in the Renovation Contract. Occasionally there are situations which arise that can have an effect on the timeline. These situations would be discussed or defined in a Change Order form.

Will I be responsible for clean-up and garbage removal?

No. We will always clean up after ourselves. Keeping your home clean is one of our top priorities. As professionals in this industry it is not only part of our job, it is our obligation to provide a clean, healthy and safe work environment. Our commitment to provide a stress-free renovation experience starts with a tidy worksite.

Do you provide a floor plan and design?

As one of our premium services, we can provide a floor plan and project design. This is done by the use of a Design Agreement. We, the contractor, and you, the homeowner, provide details on various aspects of the renovation based on your vision and the construction required. You will be provided with a professional drawing of a floor plan with different options to choose from.

What will you do to protect my home during the renovation?

We will make every reasonable effort to ensure that the renovation area of your home is contained. To do this, we cover high traffic and affected floors with a protective covering to prevent damage. We also place plastic sheets over door openings and large furniture to contain dust and debris. All furnace and HVAC vents will be closed off from the renovation zone to prevent dust from spreading. These practices, along with daily clean-up will ensure jobsite debris is properly controlled.

Do I need to be home during construction hours?

No. You are not required to be present during construction hours. However, we do require that you be available by phone or email during work hours to answer any questions we may need to ask you regarding preferences and details of the project. We pride ourselves on trust and honesty, and will always be respectful of you and your home.

Will I be kept informed throughout the renovation process?

Yes. We will keep you up to date on all progress from the initial planning stages to the finished product. As the project nears completion, you will be asked to take part in a ‘Punch List’ review. This involves a walkthrough of the renovation, ensuring that all items included in the Contract have been completed to your satisfaction according to the agreement.

Do you offer accessibility solutions for disabled or handicapped persons?

Yes, absolutely. We can modify your home to meet accessibility standards as outlined in the National Building Code of Canada in a wide variety of ways. Wheelchair ramps, grab-bars, and widening of door openings are some examples of the solutions we can provide for accessibility.